Frequently asked questions
Twelve things guests ask before booking, grouped the way the questions usually come up: money and booking first, then pickup and the car, then the day itself.
Booking & payment
Four questionsHow do I book a tour?
Message us on WhatsApp with your dates, how many of you are travelling and the hotel area. We reply with availability and one fixed price for the vehicle. The car is held once you confirm — no online form, no account, no card details upfront.
Do I need to pay a deposit?
For a single day tour, no. You pay the driver at the end of the day, in cash or by bank transfer. We only ask for money up front on Nusa Penida, where the ferry tickets have to be bought in advance, and on multi-day bookings.
Can I pay by card?
Cash in Indonesian rupiah and local bank transfer both work. Card payment in the car is not available yet. If you are paying from abroad, tell us before the trip and we will find something workable.
What is the cancellation policy?
Cancel more than 48 hours before pickup and there is nothing to pay. Inside 48 hours we ask for any ticket or ferry cost we have already paid on your behalf. If we cancel — weather, a broken car, a closed road — you pay nothing at all.
Pickup & vehicle
Four questionsWhere do you pick up?
Anywhere on the island: Seminyak, Canggu, Kuta, Sanur, Denpasar, Ubud, Jimbaran, Nusa Dua, Uluwatu and the airport. For Amed, Candidasa or west Bali, send the hotel name and we will confirm the drive time before you commit.
Which car will we get?
A seven-seat MPV for up to five passengers with luggage, or a larger van for six to ten. The vehicle is yours for the day; it is never shared with other guests and there are no extra pickups along the way.
Is a child seat available?
Yes — one child seat or booster at no extra cost, as long as you mention it when booking. Tell us the child's age and weight so we bring the right size rather than guessing.
Is the price per person or per car?
Per vehicle, for the whole day, including fuel, parking and the driver's time. Entrance tickets, meals and boat crossings are extra and always itemised separately in the quote.
On the day
Four questionsWhat time do we start?
Most day tours leave between 07.00 and 08.30 so we reach the first stop ahead of the coaches. Sunset tours start around 13.00–14.00. You can shift the start earlier or later, as long as the day still ends inside the hours shown on the tour page.
Can we change the itinerary during the day?
Yes, within reason. Stops on the same route can be added, dropped or swapped at no extra cost. If a change adds a long drive we will say so before we set off, and the price may change to match.
What happens if it rains?
We carry on — Bali rain usually passes within the hour. If a stop becomes unsafe, we swap it for something nearby and adjust the price if tickets were prepaid. Ponchos live in every car.
Should we tip the driver?
It is not expected, and the price already covers the driver's day properly. If you had a good day a tip is welcome, but nobody will ask you for one.
Draft policies: deposit, cancellation and child-seat terms above are written for review and must be confirmed by the operator before launch.
Ask us directly — it is usually faster
Anything about a specific date, a hotel we have not listed, or a route that mixes two of our tours: send it in one message and we will answer with a real plan, not a form letter.